LPL Financial

My name is William A.Whitaker. I have an IRA account in Danville, KY.

My IRA account number is:

6863-****. My date of birth is September 1946. My account isn't a large amount, but every penny belongs to me and nobody else.

I have one security in my account: BARINGS BDC, INC. As of October 31, 2023 the value of my account is $2,300.34.

There is a Required Minimum Distribution on my account that I am told can not be made because of the type of security that I own.

However, there is never a problem drawing funds from my account for service fees and annual fees and the like even when there is no cash balance.

After years of extremely inferior customer service by the Danville office, I requested that my account be liquidated immediately.

Again, no acknowledgement of my request or even an attempt to salvage my business has been received.

The perception that I have of the Danville office is that my account is too small for their concern.

I request corporate level assistance in getting my request fulfilled and liquidation of my IRA.

I will add that Regena Carney, the assistant to Tom Tye does her best to assist me. She is the ONLY source of assistance from the Danville office.

My wife and I are longtime Webster Bank customers. We have various qualified and non-qualified investment accounts.

We were very happy with our last 2 investment advisors but due to the recent "transition" (we still don't know what is going on, no information provided), we can't get in touch with anyone. Weeks ago we got 4 letters on the same day telling us who our new financial advisor would be (multiple names) but have left messages for those people and heard nothing. We have 8-10 different investment accounts but when I go into Webster online, only 2 are listed. Can't get into LPL site for online info.

Called LPL customer service 4 times this AM but was put on hold and then line went dead. We aren't getting statements on most of our accounts.

I am at the end of my rope. What has Webster/LPL done with our money?

A friend of a friend recommended them after losing my job and needing a place to put my 401K. I set up an interview to find out more about this company.

I was told "We only make money if you make money" and that they charged a fee when I was making money. LIE, THEY TOOK MONEY FROM ME EVEN WHEN I LOST LARGE SUMS! Right before the covid virus I rolled my money into a annuity. I had a conference call between the company I was going with and LPL to close out my account.

The LPL person told us the sell off was in real time and then told us what we would be getting for the roll over. This should have been a fast turn around and we would be able to see this money in our new account In a couple of days. Well 2 weeks later we had to have another conference call to find out where my money was and they said there was a mix-up about where to send the money and that now it would be 10K less than what we closed at! (PRETTY SHADY?) I had 4 separate accounts with them that I had closed out.

2 were invested and 2 were just cash of mine they were holding that I asked them to send me in check form. They were small change at $120.00 x 2 or $240.00 that was just sitting in my account not invested, money that belonged to me. 2 weeks after asking them to send me the money, I recieved a statement saying they charged me a fee of $40.00 on each or 1/3 for what? I called them and asked HOW this was justifiable and they gave me *** *** about it was standard practice and they would send the other $80.00 x 2.

About 2 weeks later I received another statement now saying they charged me the remaining $160.00 for their FEE.

IN OTHER WORDS THEY CHARGED ME 100% OF MY MONEY THAT WAS JUST SETTING IN MY CASH ACCOUNT NOT INVESTED, I GOT NOTHING! I HOPE THEY DIE A SLOW MISERABLE DEATH!